Thank you for shopping at PremoDecor! We offer Free return & refund within the first 7 days of your purchase, if 7 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. Your item must be unused and in the same condition that you received it. Steps to claim for Return/Refund: 1-Whatsapp to +6016-7234268 the unboxing video and highlight the unsatisfactory part of the product. 2- Provide Order ID to the Customer Service helpline. 3- Upon discussion , there will be 3 methods to resolve a) Replacement - We will provide a replacement new piece Free of charge to customer ; b) Store coupon - a store voucher equivalent value of the order will be given for the next purchase ; c) Online Bank Transfer Refund - please provide Bank details (name ,account number , and account holder's name).